I met Bill almost 20 years ago when he joined Belron Technical and was plunged almost immediately into delivering repair training in Canada and South Africa. As was his way he rose to the challenge and the feedback from the field was a credit to his technical knowledge,  his people skills and his  approach to delivering exceptional quality. 

Over the following years he brought a sense of professionalism, of warmth and fun, and of real care for what he was doing and who he was working with. He exemplified making a positive difference in everything he did, wanting to make sure he fully understood who he was doing something in order to make sure he delivered. 

We took part in many triathlons over the years and supported each other on the training and shared tips on strategy, nutrition and techniques to improve performance. He really wanted to help people improve their performance in any way he could. 

My deepest sympathies to his family, friends and colleagues. He will be sorely missed.