This is a good question as the terms Online Condolence Book and Online Memorial are often used interchangeably, but they actually serve slightly different purposes and offer distinct experiences.

Here’s a clear comparison between our products:

1. Online Condolence Book

Purpose:

Our Online Condolence Books are primarily for collecting messages of sympathy and support from family, friends, colleagues  and community after someone has passed away.

Main Features:

• Visitors to the book are able to both view and leave condolence messages, memories, or tributes.
• They are often used around the time of the funeral or memorial service.
• They can include  photos of the deceased or of the message leaver.
• All messages and photos can be printed later into a physical keepsake book.
• They focus on shared expressions of sympathy rather than a long-term memorial space.
• The cost of a book is dependent on the number of messages with up to 20 messages allowed free.
• If requested a book can be set for Private access only.

Tone and Use:
Formal, respectful, and time-limited — like the condolence book you might sign at a funeral, but online so that distant friends or colleagues can also contribute.

2. Online Memorial

Purpose:
Our Online Memorial is a lasting tribute website celebrating someone’s entire life and legacy.

Main Features:

• Can include biographical stories, photo and video galleries, and life timelines.
• Often allows for long-term interaction, such as lighting virtual candles or posting anniversaries and birthdays.
• May include sections for charitable donations, funeral notices, or life achievements.
• Typically remains online indefinitely, serving as a digital place of remembrance.
• They can be linked to physical locations by the use of an iPlaque QR coded label.
• If requested a memorial can be set for Private access only.

Tone and Use:
More personal, narrative, and ongoing — intended as a permanent tribute rather than a short-term record of condolences.