When I joined Waltham everybody was really kind and supportive. One day I was feeling a little down with some personal and family things. Richard walked past and asked how I was doing. I said I was fine and carried on walking. He stopped, walked back to me and asked me how I was really doing. We chatted for a few minutes and then went on with our day. To him that might have just been a small moment but for me it helped me feel seen and understood. His compassion and caring attitude is something we can all hope for and be better at.