Patricia was such a great colleague – hard to believe she has left us. Whenever there was a problem or a difficulty she would go many extra miles to help solve it; so positive and frriendly, with such in-depth expertise on procedures and how to get things done. Exemplary at her work and such a nice person too; a terrible loss to her family and friends and will be missed by so many of us at Heriot-Watt who worked with her.